Frequently Asked Questions

What vaccinations does my pet need?

Dogs must be up to date with their annual vaccinations covering: Distemper, Hepatitis, Parvovirus, Para Flu, and Leptospirosis. Dogs also need a Kennel Cough vaccination — this must be given at least 72 hours before their stay starts, as it takes time to become effective.

Cats must be up to date with their annual vaccinations. Please check with your vet if you are unsure whether your pet is covered. Bring your vaccination certificate with you on drop-off day — we cannot accept any pet without it.

Do I need to bring proof of vaccination?

Yes, please. We need to see your pet's up-to-date vaccination certificate on the day you drop them off. It's a legal requirement for licensed kennels and catteries, and it protects every animal staying with us.

What do I need to bring with my pet?

The essentials are: your pet's vaccination certificate, their lead and collar (with an ID tag), and themselves! That's it. Everything else — bedding, food, care — is included in the price.

Can I bring comfort items from home?

Absolutely! A favourite blanket that smells of home, a well-loved toy, or even an old jumper of yours can really help your pet settle in. We encourage it — anything that makes their stay feel more familiar is welcome. Just don't bring anything precious, as kennel life can be exciting!

Can you give my pet their medication?

Of course, and there's no extra charge for administering medication at standard feed times (between 8am and 5pm). Just bring the medication clearly labelled with your pet's name and dosage instructions, and we'll take it from there.

Do I need to bring my dog's food?

Not unless you want to! We provide quality wet and dry food as part of the price. But if your dog is on a special diet, or if you'd rather they stick to their usual brand (which we completely understand), you're very welcome to bring their food and we'll follow your routine to the letter.

What are the feeding times?

We follow your pet's usual routine from home. If they normally eat at 7am and 5pm, that's when they'll eat with us. Consistency is so important for pets in a new environment, so we always match what they're used to.

Can I visit the kennels before I book?

We'd love you to! We actively encourage all new customers to come and have a look around before booking. You can see the kennels, meet the team, and bring your dog so they can sniff around too. No pressure, no obligation — just a warm welcome. Give us a call to arrange a time.

How far in advance should I book?

As soon as you know your dates, give us a ring! We deliberately keep our spaces limited, which means we do get booked up — especially during school holidays, Christmas, and the summer months. The earlier you book, the more likely we are to have space for your pet. We always try our best to help, even at short notice.

What happens if my dog becomes unwell during their stay?

We work closely with a local vet who is available for emergencies. If we notice anything unusual — and we check every animal carefully every day — we'll contact you straight away and arrange veterinary care.

Can two dogs from the same home share a kennel?

Yes! We have a reduced rate for two dogs sharing — it's £26/day instead of £40 for two separate kennels. They'll share a kennel and outdoor run, which most dogs from the same household absolutely love. It helps them settle in much quicker too.

How much notice do I need to give when booking?

We recommend booking as far in advance as possible, especially during peak periods and school holidays. At least 2 weeks' notice is appreciated, but we will always try to accommodate last-minute bookings if we have availability.

Can I inspect the kennels before booking?

Absolutely. We actively encourage prospective customers to visit and look around. Please contact us to arrange a convenient time during our opening hours.